History can't sustain us... - Recensione dipendente - Human Resources presso The Home Depot

3,0
13 giu 2008
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Longstanding culture of customer service. The associates I know will do anything to take care of customers no matter what the obstacle. I've learned more about what customer service truly means in my time at this company than I ever thought possible. There are people who make $10 per hour who could lead a symposium on what it means to take care of customers.

Svantaggi

Antiquated systems and processes. To be the second largest retailer in the world, our systems and processes are a joke. They make even the most basic task more difficult. There are never enough aprons to take care of customers. Despite the culture of associates wanting to take care of customers, there just isn't enough help on the floor.

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5,0
15 mag 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Great team and company culture!

Svantaggi

Onboarding for new hires can be use some improvement.

5,0
24 apr 2015
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

The Home Depot has a solid moral compass. They aren't about sacrificing their ethics for the sake of a sale, which I love. They also hire a diverse group of people and give a lot back to the community. They offer a lot of benefits and little treats for their employees. Although they push their associates to meet quota, they're realistic about what can and can't be accomplished.

Svantaggi

Home Depot has two different sides to it. Store associates and those of us considered "store support" who are payed by the vendors but work in the stores 100% of the time. I constantly hear about how store associates are stressed out by management and their hours are being rearranged a lot, cut, and they often are stretched thin due to lack of full staffing. "Store support" associates who do merchandising have it better than those who work in specific departments. However, you never really gain knowledge unless you have the time to look things up and read packaging.

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Risposta di The Home Depot
10y
Thank you for taking the time to share your feedback. From the top down, the key to business at The Home Depot is our commitment to not only customer service, but to our associates. Because taking care of associates is one of our core values, we’re always looking for ways to ensure our associates have equal access to growth and development opportunities. We strive to provide an environment where associates feel they’re valued, treated fairly and respected.
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