Start up company - Recensione dipendente - BDM & telesales Team Leader presso The Loop Marketing

In my opinion, the staff at TLM work together to accomplish deliverables. They are competent team players who look out for each other and the clients.

In my opinion, the work environment is made increasingly more toxic by the founder, who expects too much from his employees. I have experienced clients making sexist or disrespectful comments and believe the environment he has created is not supportive of the employees but rather caters to the higher-paying clients. The work culture, in my opinion, consists of a founder who will expect you to read his mind and exceed expectations without any direction or actionable feedback. My experience of asking how I can do better would result in being told that everything was fine. Employees have been let go without reason, which is perfectly legal as an at-will employer but is nerve-wracking for an employee to see. The company computers are tracked, and the founder is obsessed with time tracking despite not leading by example.

The client portfolio is diverse. The work allows employees to use and develop a variety of marketing skillsets. There are ample opportunities to take ownership of projects and explore within your role.

In my opinion: the founder has unrealistic expectations and mismanages his employees' potential. During my time at The Loop, the founder used praise to gain employee trust and encouraged us to look up to him as a marketing expert. Then he would periodically confront team members with groundless criticisms that devalued our work and caused us to doubt ourselves. For example, in one-on-ones, he would question my memory of the expectations/instructions I had been given and replace them with a new set of expectations/instructions, causing confusion about the truth. This gaslighting technique undercut individual confidence and hurt morale. As a result, the founder's feedback rarely had a positive impact on team growth or the quality of work delivered to clients. Employees are expected to manage an unrealistic workload while simultaneously catering to frequent disruptions and special projects. In less than one year, the founder initiated back-to-back changes to major business processes and systems that caused chaos, stress, and disruption within the team. Meanwhile, he expected the workflow to continue on schedule despite these changes. The founder fosters a culture of mistrust by surveilling employee computers with tracking software and expecting us to track every minute of the workday. Precious hours were wasted detailing the minutia of the day. The founder looked the other way when clients made sexist and inappropriate remarks that made employees feel uncomfortable.