I started at The RealReal grateful, hopeful, willing, and eager and left embittered, exhausted, and furious. - Recensione dipendente - Luxury Fashion Receiver presso The RealReal

1,0
19 nov 2014
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Biggest pro is the employees; shared traumatic experience has proven to be a solid foundation for friendships that have endured long after my tenure at The RealReal. For someone with limited fashion industry experience, working here is an opportunity to build your brand knowledge and fashion vocabulary.

Svantaggi

Questionable hiring and promotion practices: this is a workplace where employees have been verbally offered promotions only to find that the position had been filled by an outside candidate days later, promotions have been offered to employees with very limited relevant experience who have personal ties to Executives, employees have relocated cross-country to fill open positions that were not in fact available at the time of their arrival, employees have been "promoted" to department managers, taking on the full workload of a department manager for months with no pay increase or change in job title. Employees with very disparate levels of experience are placed in identical roles. Highly coveted roles are not posted or advertised in-house and are filled by outside candidates with personal connections to Senior level managers. Exploitative work environment: employees are regularly discouraged from taking lunch breaks and rest breaks, pressured to work overtime and 6-7 day weeks, required to work on national holidays last-minute, and discouraged from submitting vacation requests despite accruing PTO as a company benefit. Despite their compliance to these extreme standards, employees are chastised for being 5 minutes late or for engaging in even brief personal conversation while working. Quotas are constantly being raised, but new staff are not being hired and trained at a proportional rate to accommodate the demand for more productivity. The result is over-worked employees and low morale, not to mention a high turnover rate. This company realized it was using faulty payroll systems and had been miscalculating our overtime pay (read: mistakenly over-paying employees). With no announcement and no explanation given, we received paychecks under the new payroll system that were hundreds of dollars less than what we had been accustomed to receiving for the entire length of our employment up to that point. Employees were not given any notice that our pay would be decreasing, or the chance to adjust and plan to be receiving smaller paychecks.

Esplora altre recensioni su The RealReal

5,0
31 lug 2025
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Everyone is amazing here, best ever

Svantaggi

None it’s a dream job

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Risposta di The RealReal
10mo
Thank you for your review! We’re thrilled to hear that your experience has been so positive and that you feel supported and inspired by the team. It's incredibly rewarding to know that you view this as a dream job, if you have any additional comments or concerns, please reach out at https://therealreal.allvoices.co/.
2,0
13 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Pay and commission can be good, but the structure is unnecessarily convoluted and not as generous as it seems, and you will have no work/life balance if you want to actually make consistently high commission. If you have a true passion for luxury and fashion, you do get a lot of opportunities to handle and interact with special/rare items, and depending on store location you can meet a lot of interesting industry people and celebrities, especially during Fashion Weeks

Svantaggi

Poor and unsupportive management with extremely unrealistic demands and expectations; you will get virtually no training, but are immediately expected to know how to do everything. The overall company culture is just unpleasant and very cliquey, and there's constant employee turnover. The online customer service system is terrible, so you will frequently have to handle customer issues that have nothing to do with you/your sales.

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