Vantaggi
Some of the staff working there are good people and good colleagues. There is a 20 word minimum for this section, but there aren't 20 words worth of pros.
Svantaggi
The above does not hold true for upper management. Ever since Abbe has taken over, the focus of the organization has shifted from helping LGBTQ+ youth in crisis to promoting the interests of the upper management. The CEO is a politician, and Trevor is very good for her image (and her wallet- she makes over 200,000 a year; the people answering the calls are paid either nothing or ~15/hr depending on the time they take calls). All of her directors have similar motives. They offer some of the worst available mental health coverage for their employees. Middle and upper management repeatedly hire friends for positions they are unqualified for.