Vantaggi
Passionate co-workers and I did love counseling young people. The cons below aren't their fault!!
Svantaggi
I left the org 3 months ago and went back and forth between posting a review but I seriously can't let anyone go through what I did. I second every single thing in the 1/29/2020 review. The goal of offering 24/7/365 digital services was extremely noble but it was clear by the summer of 2019 that they did not have the capacity. There was a 3-5 hour wait then almost every time I worked. The equally long wait times my former co-workers tell me about now in these times of COVID-19 could've been prevented. You better believe I sounded the alarm that summer re: needing more staff to keep at this capacity. A large reason why so many of us left per the 1/29 review was because instead of adequately hiring more staff, we were forced to take on double the work (i.e. take 2 chats at once) with no raise in pay or benefits. Not even the health insurance we were promised and then quickly cheated out of.