Great for flexibility but low rate of pay & repetitive work. - Recensione dipendente - Customer Service Professional presso The Virtual Call Centre Network

I'm sorry to hear that you missed out on the various up-skill training courses over the past year. From reading your review we were unable to establish which client you were referring to however I can say that on most campaigns there is usually 1 up-skill training class every quarter for each agent to participate in. Furthermore last year a number of our agents moved into more senior positions such as Chat PF, QAPF and a couple even joined some of our clients training teams. I'd also like to take this opportunity to add that most of the training team, performance facilitators and even members of the client success team started of as Customer Service Professionals so it is possible to progress within a campaign if this is something you are interested in doing.