Vantaggi
Free hot and cold drinks. Work from home supplies are excessively high quality. Workforce is very diverse and inclusive.
Svantaggi
Intentionally hire more than they actually need so they can keep the best (whom they proceed to give more duties for very little extra pay) and fire the rest before they have to pay for benefits. Job culture is incredibly cliquey, and if you aren't in the in-group, you'll quickly find yourself fast-tracked out of the company. Company demands you to arrive before your scheduled time and stay late with no compensation, potentially for hours if a customer has a difficult question or simply refuses to hang up. Training takes over a month. They claim that this is because they want you to be an 'expert' of the software, but the truth is that the website is overly complicated with a baffling layout and dated appearance. Have many questionable business practices that made me wonder about the future of the company; namely playing fast and loose with HIPAA with no shredders for patient information, bad update rollout policies (do not alert userbase of upcoming updates, nor do test batches before rollout), and general wasteful spending (the break room is kitted with about a dozen arcade cabinets no one seems to use, and each employee is given a gaming-grade monitor for working from home when a cheaper, smaller monitor would serve the job just as well, and be more convenient for most people's desks).