Toxic culture and incompetent management lead to dissatisfaction - Recensione dipendente - Customer Success Manager presso Thryv

1,0
1 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

They have Amazon gift cards sometimes Nothing It's awful Still awful The ask you to write reviews in Glassdoor lying

Svantaggi

Toxic culture Incompetent management Low salary They lie a lot Perfect corporate environment

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Risposta di Thryv
1d
Thank you for sharing your feedback. We recognize the concerns raised regarding culture, management, and compensation, and this input is reviewed as part of ongoing efforts to improve leadership effectiveness and the overall employee experience.

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5,0
30 apr 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Great Company To Work for.

Svantaggi

I don't see any issues with this company.

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Risposta di Thryv
4w
Thank you for sharing your long‑term experience. We truly appreciate the positive feedback and your many years of contribution, and we value hearing perspectives from those who have been part of the company’s journey over time.
2,0
30 apr 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Working remote is good; rare nowadays. Accrued PTO, no “unlimited PTO” BS. Good tuition benefits. Good product-market offering (marketing/CRM for small businesses) even against stiff competition. Middle management is strong -- very friendly and helpful.

Svantaggi

Below-market salary. Only 2 weeks of paid parental leave. Layoffs every quarter. Poor health insurance. Keap merger still struggling years later. Everyone is drinking the kool-aid on agents and vibe-coding, but they aren’t *really* building anything for our customers — the ones we’re supposed to be working for. Too many people talking too much and "winning the argument" through talking very quickly and a liberal use of buzzwords. No one is actually cooperating together to launch concrete products (actual value) for our users. Finally, HR lacks honesty and authenticity — it’s all just fake smiles and well-produced cult-like videos, even more so than a typical HR department.

4
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Risposta di Thryv
4w
Thank you for taking the time to share this feedback. We genuinely appreciate hearing from current employees — even when the message is hard to read. We're glad the flexibility of remote work, your benefits, and the strength of our product resonate with you. We also hear the frustration around compensation, benefits gaps, and the pace of change as we continue to evolve as a company. These are not small things, and we don't take them lightly. We know that navigating significant transformation — including how we're integrating AI into our work — creates real uncertainty. Our goal is to make sure that evolution is grounded in what actually delivers value to our customers, and we recognize we don't always get that balance right. We'd encourage you to share your perspective directly through your manager or any of our internal feedback channels. Every voice matters in shaping where we go from here.
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