Competitive pay but poor work-life balance - Recensione dipendente - Trust and Safety Specialist presso Thumbtack

Work life balance, teamwork and collaboration, encourages creativity. Everyone shares same mission: support small businesses and get pros more jobs

More alignment across teams and updates regarding product, brand strategy, clearer OKRs. I literally have to dig deep for any cons I seriously love this job and culture.

Remote work, company shut down for the holidays.

Gross misalignment between pay rate and expectations. What they call Trust and Safety is basically being the referee between two emotional parties and chasing down people for basic documentation. If you want to use your investigative background to arbitrate on a paint color or the grass cut too short, all for under 60K a year you will be in the right place. Feels like a school playground, but you are QA’d for it. Let’s talk about QA. Managers do it. Yup, not biased at all. But hey, if you work really really hard and exceed expectations, you can count on a 3% raise below inflation rate, because the company wants to remain competitive. With who? Poverty? Now open wide, here’s a big scoop of AI !!! AI AI AI AI all day. Like a cult. Mind you, these AI tools are not helpful at all in your daily work, and the company did not foresee that users would also use AI to beat us at our own game. As an investigator, I am now basically an AI moderator and a playground referee. They want us to let AI monitor our work and launched AI tools that basically do our work, calling them Agents too. Leadership has not reassured worried employees on that topic once. Finally, I have never been so tracked in my work. You have to change status all the time on the platform, give access to screen recording, AI case observer etc. It’s a stressful subpar position acting like they pay you 6 figures.