Bad company to work for - Recensione dipendente - Customer Service Representative presso TicketNetwork

TicketNetwork has always had a philosophy of rewarding performance. As such, we have an incentive program in place allowing call center agents to earn additional income based on their sales performance. This has been in place and calculated the same way for many years. During the past several months we have made some changes to the incentive plan, which includes adding the ability for the agent to share in the revenue they generate as well as adjusting the performance required to participate in the plan. There has never been a time where all agents earned an incentive, however a vast majority of our agents earn an incentive under the existing plan. Our top and middle performers earn more money under this plan than they did under the past plan. The information in the review regarding the amount of sales and support calls taken by an agent is simply not true. TicketNetwork has a comprehensive benefits plan which includes paid vacation and sick time to allow employees to step away from work to attend to personal matters. TicketNetwork strives to provide excellent customer service. TicketNetwork is a secondary ticket marketplace and clearly represents this fact to the customers, both over the phone and on our websites. During our agent training we provide the agent with appropriate language that is a standard to be used during calls to ensure the customers know they are purchasing from the secondary ticket market. Furthermore, on our websites, this fact is clearly represented throughout the purchasing process. We do provide special offers to our customers during our calls for products and services we believe offer great value to our customers, however they are not required to purchase anything.