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Thank you for taking the time to share such a detailed review. We are pleased to hear your positive comments about the capability of our people and the potential of our product and customer base. These are areas we are proud of and continue to invest in.
We are sorry to hear that your experience of the culture and leadership has not been as positive. Creating an environment where colleagues feel supported, recognised, and able to progress is important to us, and we acknowledge that we still have work to do to ensure this is consistently experienced across the business.
In particular, we recognise the importance of clear career pathways, visible leadership, and open, honest communication. These are ongoing areas of focus, and we are actively working on strengthening how we support development, recognise performance, and ensure feedback is heard and acted upon at all levels.
We also take your comments on leadership visibility and alignment seriously. It is important to us that decision-making reflects the experiences of our teams, and we are continuing to look at how we can improve communication and connection across the organisation.
We appreciate you highlighting these challenges, as well as the opportunities. Feedback like this helps us improve, and we remain committed to creating a culture where people feel valued, supported, and able to do their best work.
If you would be open to sharing further detail, we would welcome the opportunity to continue the conversation directly.
