Vantaggi
Certainly better in every way than the fast food industry. Relatively educated customers means customer service never really gets as eventful as say, clothing retail stores. Well-trained management because it is a skilled labour job that requires an A+ certification from CompTIA. Pay both commission and hourly, opportunities to make well over hourly are abundant.
Svantaggi
As a tech, the individual has the most jobs in the store along with personal tech targets for the day. The amount of work required can be overwhelming at times and unlike sales reps, techs never have "nothing to do". If we are not working on a computer, we're customer service, if not, we're sales reps, if not we're cashiers, if not, we're merch, if not we're SEL's and so on.