Vantaggi
Most of the people are passionate, fun and great at their jobs. The office is open and most positions allow you to come in and work and get your job done when you need to get it done (no strict scheduling outside of Sales/Customer Service). They offer work-from-home days, lunch twice a week, office bike share and commuter benefits. Many customers are crazy-fun diehards of the brand.
Svantaggi
There is a lack of brand direction and a lot of confusion about who the target consumer is or should be. There is minimal internal process that results in double work or constant catch up. There is minimal job and position framework and there are almost no career pathways or opportunities for internal promotion. When one employee leaves, their position is absorbed by leftover team members who are already over-worked.