Great people following toxic and broken leadership - Recensione dipendente - Customer Support presso Tithe.ly

1,0
10 gen 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

- Coworkers genuinely care about serving churches well - Mission work can feel meaningful when you focus on the why - Some team members work incredibly hard to make up for systemic failures

Svantaggi

- Compensation below industry standard with vague promises of growth that never materialize - Career development structure exists on paper but not in practice - Leadership operates disconnected from ground-level realities their decisions create - Product quality declining while sales messaging doesn't reflect actual product state - Transparency issues - when employees raise concerns, responses feel like gaslighting rather than genuine dialogue - PE ownership model prioritizes metrics that don't align with long-term employee or customer wellbeing - High turnover treated as normal rather than addressed systemically - Support teams left managing escalating technical debt without adequate resources

Esplora altre recensioni su Tithe.ly

5,0
10 gen 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Amazing community of mission-minded employees

Svantaggi

Rapidly changing focuses and expectations can be frustrating

2,0
11 mar 2026
Dipendente anonimo
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Accommodating work-life balance Generous time off for employees (requiring 4+ years of seniority) Competitive product pricing (at the time of posting, $119 for All Access), which positions Tithely as a budget-friendly option for churches. However, any price increases beyond this could diminish that unique advantage.

Svantaggi

Several issues seem to be contributing to instability: Multiple "restructuring" layoff events suggest financial strain or investor pressure (e.g., Accel-KKR); optics concerning, though speculative. Software bugs outpace fixes, eroding trust in Tithely, Elvanto, and Breeze—e.g., poor form/giving integration, website security gaps, and incomplete unification post-acquisitions (Elvanto 2018, Breeze 2021). Marketing highlights non-functional features; "Simply Serve" slogan misses the mark. Perception of inequity gaps in accountability between support/engineering teams and executive-level management. Internal E-NPS scores aren't publicized, despite leadership claiming satisfaction.

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