Great company that will hopefully pull through - Recensione dipendente - Talent Acquisition presso Toast Inc

5,0
16 mag 2020
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

The culture at Toast is amazing. Team members really care for each other and are very supportive. Great benefits and perks, including unlimited pto, wellness stipend and commuter benefits. Fun events, happy hours, free snacks, team-building activities, the PUB! The list goes on. Toast had a true sense of community. The talent bar was set high, which was challenging for recruiters but the team that was built was pretty solid. The product and service is superior. The Co-founders and CEO are good people who truly care about their team. There was a lot of growth potential pre COVID-19.

Svantaggi

Not many cons, but there are a couple of points I hope will help Toast improve Toast should better invest in proper interview training for all interviewers and hiring managers. Many didn't realize there are a lot of great companies that were hiring and didn't make the candidate experience a priority during interviewing. Recruiters had to do a lot of clean-up from poor interviews at times. The interview process could be lengthy with unrealistic expectations. Toast promotes diversity, but some hiring managers had blinders on and wanted to hire people who were exactly like them. While everyone appreciated the transparency and understood the reason behind the layoff, the lack of communication on why - who stayed and who was laid off was not well communicated and doesn't make a lot of sense. Leadership said tenure and success played a role but that's not what happened given several very recent (senior-level) people team hires stayed and several tenured, successful recruiters were laid off.

Esplora altre recensioni su Toast Inc

5,0
28 mag 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Flexible hybrid work, great culture working for the company, benefits and pay is pretty good as well

Svantaggi

Can feel hard to move within the company as opportunities don't open up often for specialist to move upwards

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Risposta di Toast Inc
4w
We appreciate you sharing a candid review with us. We’re delighted that the culture and benefits are resonating with you. We'd recommend reaching out to your People Success Partner to discuss your feedback further.
2,0
26 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

The benefits and health insurance are amazing and the company culture as a whole is very positive. It was a pleasure to work with almost everyone I met in my time there.

Svantaggi

Lower management, especially for care teams, deeply lacks integrity. Retaliatory practices, lack of communication, and failure to adhere to their own policies are very common behavior depending on who your manager is. The inconsistencies across what is expected from leadership are profound and it is disappointing how much this can derail your career trajectory at Toast. It’s also very difficult to help customers at times, as Toast is notorious for launching new products at customers and providing little to no support to agents that are then expected to troubleshoot using sparse or nonexistent resources and absolutely no training. Cross-collaboration with teams that occasionally intersect is also very challenging, particularly Sales/Onboarding and Care. There were many instances where sales and onboarding specialists set customers up with false expectations of the product, which leaves care teams to deal with the aftermath.

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