Incompetent Leadership - Recensione dipendente - Covid-19 Case Investigator presso Trace

Leadership's incompetency. Example: I will never forget when my direct supervisor was out sick one day and someone from leadership/training came in to substitute for them. During our morning meeting, this individual began fumbling through "best practices" for completing the gender field during client intake and finished by saying something along the lines of "Sometimes you'll just know." Having previously worked at an LGBTQ clinic, hearing leadership/training encourage assumptions around a client's gender was absolutely baffling. This was just one example, however. Another: I will also never forget when a different individual in leadership/training continuously yawned very loudly while leading a training workshop they had created. While leading the workshop, they spoke to myself and the other attendees in a tone/using language that was completely unprofessional and sounded like they were bored with and resentful towards their workshop and those of us receiving it. Meanwhile, the workshop's training material was full of errors and myself and the other attendees had to continually correct the very person responsible for training us. At some point, these persistent examples of incompetence started to become rather entertaining for me. Like, what kind of outrageous behavior will I witness from leadership today? Meanwhile, these individuals in leadership are somehow still in their roles and seemingly protected in them. I could go on about the limited transparency and compassion when it came to leadership handling lay offs and furloughs, but I think plenty of other reviews have covered that. I think it's worth mentioning that, while the transparency and compassion were minimal, the push for social media visibility and "image" were incredible and often occurring simultaneous to these difficult lay offs. Example: A couple hours following one of AM Trace's sudden, mass lay offs, where the entire staff of investigators and navigators were blind sighted due to no notice and thus mourning the sudden, abrupt loss of their teammates- instead of leadership sending a warm, compassionate email acknowledging the difficulty of no-notice lay offs, they instead sent out a staff wide email celebrating the launch of their new commercial which was full of smiles, sunshine, and inspirational music. Following my sudden furlough, which again, I nor anyone else was given notice about, leadership again failed to send a message of compassion and instead sent out a staff wide email encouraging us all to like and interact with their social media pages. My last email, as I began to clock out following my sudden, no-notice furlough was something along the lines of "like us on social media!" The few folks in leadership who I did have good experiences with acknowledged some of these failures within leadership. I remember a specific individual from leadership/ training dropping in to my immediate team's meeting to answer training questions. By the end of the meeting, after hearing our questions about the lack of clarity around communicated work protocols, this person admitted to several unfortunate "disconnects" between leadership that were resulting in the many frustrating, conflicting pieces of information we were receiving regarding our daily work responsibilities. I will finish by saying that I absolutely empathize with the realistic limitations that a company's leadership can experience. I understand the nature of temporary contract work. I understand the changing needs of a client and how that can impact the notice staff receive, especially with dynamic work like contract tracing. I understand communication challenges between persons and departments. All of the reasons AM Trace provides in response to criticism, I empathize with. Those very understandable limitations, however, do not excuse the level of incompetence and unprofessionalism I witnessed from Trace's leadership. There absolutely were ways that Trace could have better handled these realistic limitations with more transparency and compassion, as well as better address (or address at all) the lack of competency and communication within their leadership staff.