Run away. Run very far and don't look back! - Recensione dipendente - Systems Consultant presso TransUnion

1,0
23 feb 2013
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Pay and benefits are good. Location to train (Union Station) is good. Access to amenities in the area is good - on-site workout facilities, and lots of restaurants of varying styles and price points nearby.

Svantaggi

TRUST. Management is not trustworthy. The head of USIS told associates in a company meeting last year that their reward for keeping the company strong through the downturn was that there would be growth and opportunities within the company. Every quarter staff are told in company meetings how TU's success is due to them. They are now off-shoring jobs, and only management are offered bonuses. TECHNOLOGY. The technology is a mix between old garbage, and new but mediocre garbage. You can easily end up getting consumed learning technologies that have been discontinued. DIVISION OF LABOR. Jobs are so divided, that you perform only a tiny segment of the overall solution, and there are no opportunities to demonstrate your ability in other areas. If you have a good idea, but no one in the Architecture group likes it, the idea is dead on arrival - it goes nowhere. SILOS. It was bad when I first got there, but the new CIO and VP of Tech Ops had their reorg last year and made it even worse. The fiefdoms are rampant, and if you don't belong to a particular group, don't expect much assistance from them. FINANCE. This company is in trouble. The stock price was inflated for a sale last year. Now, I can only expect the new owners are looking at their purchase asking how they are going to make their ROI. The answer? Cut staff, implement less resilient technology, move jobs to India, etc. BIG BROTHER. Info Security has all the power, but not enough staff to implement their great ideas. So, security tends to be a jumbled mess. More attention is paid to watching what the associates are doing than to protecting the gates from outside threats. LEADERSHIP. The organization is (not unlike most American business) lead predominantly by managers, not leaders. Don't expect to be challenged to excel, expect to be managed so as not to make waves. Promote mediocrity, and you're fine; advocate pushing the envelop, and you will be sidelined (not necessarily reprimanded, or ostracized, but just pushed off to the side). CULTURE. This is the big problem at TU. C-levels are planning the big exodus of jobs, and everybody knows it. Associates are told they are valuable, but not treated like it. The result is a lot of throwing each other under the bus, rather than honest attempts at making the environment a better place. There is a dismal cloud hanging over the building, and if you ask anyone what they are hopeful for, it's not a change, but a new job someplace else.

Esplora altre recensioni su TransUnion

5,0
18 mar 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

The interview process was very smooth and the recruiter responded back fairly quickly

Svantaggi

After the first assessment, it took some time to hear back from them

3,0
10 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

In your down time, if you're caught up on tickets you can basically do whatever you want granted, you're still attentive to phone calls No overbearing managers checking in on you

Svantaggi

Company feels very disorganized TransUnion uses SalesForce as their main ticketing system, and it is not maintained at all. When a new account manager takes over an account, half the time they do not update who the account manager is in SalesForce or they will simply create a new account. You'll receive a lot of complaints from customers informing you they do not know who their account manager. I've been told by customers that Experian and Equifax list who their account manager is when they log into their accounts. A lot of times you'll be sent on a wild goose chase to track down who the actual account manager is. There are many accounts with the same name or a slightly altered name. For example, there will be walmart, WalMart, WALMART, and you will have to figure out which is the most up to date account for the customer. Some account managers flat out ignore calls and emails from their customers which ends up causing more work for you since they'll be calling and emailing whatever number and/or email they can, and you'll team majority of the time receives the brunt of it. Feels less like IT/technical work and more like a call center where your sole objective is to push tickets and direct tickets to the correct location. There will be many tickets you are unable to resolve on your own because you do not have the correct permissions. Unfortunately, this role is the catch all net for when the system, customers, or other TransUnion employees are unsure who to go to for an issue, meaning, you'll also receive a lot of tickets that do not fall into your scope. For example, you'll receive tickets for billing and invoices, account managers not responding to customers, questions about websites/applications you do not know, and more. A lot of the login error tickets could be reduced if TransUnion websites informed the customer what the issue is. For example, instead of the website informing the customer their account has been locked, or they need to perform a password reset, the website will only tell the customer to contact the 1-800 number, which also creates more work for you. There's honestly a lot more wrong with this position that makes you basically feel like you are the bottom of the barrel, but I only have so much energy

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