No adancement - Recensione dipendente - Dipendente anonimo presso TransUnion

2,0
26 mar 2014
Dipendente anonimo
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Conveniant to get to, as well as good 401(K). Work life balance is pretty good, at least in my area, not in all though

Svantaggi

Been there for 10 years. Originally it was a "big" company, but run like a small one. Now, 3 owners later, its layered in process, procedure and politics. When the consulting pie disappeared in 2008, many came to work at TU. With that came large salaries for them, as well as halt in product development, advancement and the culture became very stuffy. Things that used to take 2 days, started take 2 weeks, probably due to management knowing absolutely nothing about data or TU's clients. I've been on both the IT side as well as the business side of things. IT has "leaders" who truly now nothing about IT, however, they talk well. The technical side of things is archaic because of a heavy reliance on vendors to sell enterprise products that do not produce and the soldiers are left to try and use these "tools." Thier third party survey's pointed out numerous areas that need serious attention, mainly advancement, COMMUNICATION, and training. No improvement whatsover in these areas, especially the communication area. Serious lack of direction, not just from the very top, but within small groups. Frustrating to say least. Lots of hiring going on right now, however revenue is flat. Big changes coming in 2016, most beleive Goldman Sachs will IPO it or sell the business. Lots of turnover happening. Serious caste system in place, "haves" and "have nots", mostly have nots.

Esplora altre recensioni su TransUnion

5,0
18 mar 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

The interview process was very smooth and the recruiter responded back fairly quickly

Svantaggi

After the first assessment, it took some time to hear back from them

3,0
10 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

In your down time, if you're caught up on tickets you can basically do whatever you want granted, you're still attentive to phone calls No overbearing managers checking in on you

Svantaggi

Company feels very disorganized TransUnion uses SalesForce as their main ticketing system, and it is not maintained at all. When a new account manager takes over an account, half the time they do not update who the account manager is in SalesForce or they will simply create a new account. You'll receive a lot of complaints from customers informing you they do not know who their account manager. I've been told by customers that Experian and Equifax list who their account manager is when they log into their accounts. A lot of times you'll be sent on a wild goose chase to track down who the actual account manager is. There are many accounts with the same name or a slightly altered name. For example, there will be walmart, WalMart, WALMART, and you will have to figure out which is the most up to date account for the customer. Some account managers flat out ignore calls and emails from their customers which ends up causing more work for you since they'll be calling and emailing whatever number and/or email they can, and you'll team majority of the time receives the brunt of it. Feels less like IT/technical work and more like a call center where your sole objective is to push tickets and direct tickets to the correct location. There will be many tickets you are unable to resolve on your own because you do not have the correct permissions. Unfortunately, this role is the catch all net for when the system, customers, or other TransUnion employees are unsure who to go to for an issue, meaning, you'll also receive a lot of tickets that do not fall into your scope. For example, you'll receive tickets for billing and invoices, account managers not responding to customers, questions about websites/applications you do not know, and more. A lot of the login error tickets could be reduced if TransUnion websites informed the customer what the issue is. For example, instead of the website informing the customer their account has been locked, or they need to perform a password reset, the website will only tell the customer to contact the 1-800 number, which also creates more work for you. There's honestly a lot more wrong with this position that makes you basically feel like you are the bottom of the barrel, but I only have so much energy

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