This job can be whatever you make of it - Recensione dipendente - Developer presso TransUnion

4,0
24 lug 2008
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

The people at TU are the reason it is so hard for most employees to move on to new adventures. For the most part, it is a group of people you find yourself actually happy to be around and having this sort of environment quite often makes it not feel like work. As well, the work environment is laid back and while you do sometimes find days or weeks or rarely months where you're working 14 hour days, the majority of the time you are able to take your time and really understand the technology you're working with and choose the best path to tread on each project. One last note is that for those willing to take it upon themselves, there is almost always room to grow, change, and move forward within the company. It may not always be easy, but it is certainly a place where there is something for everyone who wants to learn their chosen skills well and have the personal initiative to keep themselves moving forward on the path.

Svantaggi

Upper management, while being good people who are there for us, are quite often viewed as leading us down an ill path. It's not so much that people view them as not having our best intentions at heart - they do; it's simply the fruitless goals and the number of attempts at creating solutions for problems which don't necessarily exist. A less often taken view, but probably the more correct one, is that in reality the poorly decided initiatives are pressure from the behemoth of TU Corporate upper management that push their ideas onto what employees at the subsidiaries think of as "our" upper management.

Esplora altre recensioni su TransUnion

5,0
18 mar 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

The interview process was very smooth and the recruiter responded back fairly quickly

Svantaggi

After the first assessment, it took some time to hear back from them

3,0
10 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

In your down time, if you're caught up on tickets you can basically do whatever you want granted, you're still attentive to phone calls No overbearing managers checking in on you

Svantaggi

Company feels very disorganized TransUnion uses SalesForce as their main ticketing system, and it is not maintained at all. When a new account manager takes over an account, half the time they do not update who the account manager is in SalesForce or they will simply create a new account. You'll receive a lot of complaints from customers informing you they do not know who their account manager. I've been told by customers that Experian and Equifax list who their account manager is when they log into their accounts. A lot of times you'll be sent on a wild goose chase to track down who the actual account manager is. There are many accounts with the same name or a slightly altered name. For example, there will be walmart, WalMart, WALMART, and you will have to figure out which is the most up to date account for the customer. Some account managers flat out ignore calls and emails from their customers which ends up causing more work for you since they'll be calling and emailing whatever number and/or email they can, and you'll team majority of the time receives the brunt of it. Feels less like IT/technical work and more like a call center where your sole objective is to push tickets and direct tickets to the correct location. There will be many tickets you are unable to resolve on your own because you do not have the correct permissions. Unfortunately, this role is the catch all net for when the system, customers, or other TransUnion employees are unsure who to go to for an issue, meaning, you'll also receive a lot of tickets that do not fall into your scope. For example, you'll receive tickets for billing and invoices, account managers not responding to customers, questions about websites/applications you do not know, and more. A lot of the login error tickets could be reduced if TransUnion websites informed the customer what the issue is. For example, instead of the website informing the customer their account has been locked, or they need to perform a password reset, the website will only tell the customer to contact the 1-800 number, which also creates more work for you. There's honestly a lot more wrong with this position that makes you basically feel like you are the bottom of the barrel, but I only have so much energy

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