WalMart Lite - Recensione dipendente - Dipendente anonimo presso TransUnion

3,0
26 nov 2023
Dipendente anonimo
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Your team and the people you know are going to make or break the day to day, and if nothing else you are going to learn a lot, because odds are high that you are covering for someone who left and you have to learn to do their job for no pay increase, and if you are very lucky a backfill will be approved for the open role. Good medical benefits too.

Svantaggi

-Poorly handled RTO implementation and turnaround. At best leadership came off as sheltered and micromanage-y. -Once you pass a certain level of the company your budget to bring people where you want is unlimited, but below that and hope you can get approval for teammates to go to an office in their state (the company won’t reimburse the commute) and sit in a room to all dial in to a Teams meeting in separate states and try your best to do team building that way. -Someone I know joked earlier this fall that they didn’t know how morale could fall any lower. Surprise, the layoff announcements a week before Thanksgiving did it! -speaking of, the layoff/offshoring announcement feels like leadership broadly sees us all as replaceable cogs that they’d offshore to get a dime increase on stock price. Great feeling guys. -I know that we’ve been limited on company parties because of the pandemic, but guys, maybe a holiday party and literally any indication that leadership sees us as something other than walking salary expenses might do something for the morale problem. -while this is the first company I’ve worked for that actually does regular raises, 3% as the best you can hope for isn’t great, and most people seem to get raises by doing stints at other companies and getting hired back -I’m realizing as I’m typing this that between poor pay, underesourcing, and leadership favoring micromanagement that it’s starting to feel like I work at WalMart, and man, that is not what I signed up for.

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Risposta di TransUnion
2y
We appreciate the time you took to review our organization and value your feedback as we look to enhance the associate experience at TransUnion. We encourage you to reach out to your manager or our HR team to further address your concerns. -TransUnion Talent Acquisition Team

Esplora altre recensioni su TransUnion

5,0
18 mar 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

The interview process was very smooth and the recruiter responded back fairly quickly

Svantaggi

After the first assessment, it took some time to hear back from them

3,0
10 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

In your down time, if you're caught up on tickets you can basically do whatever you want granted, you're still attentive to phone calls No overbearing managers checking in on you

Svantaggi

Company feels very disorganized TransUnion uses SalesForce as their main ticketing system, and it is not maintained at all. When a new account manager takes over an account, half the time they do not update who the account manager is in SalesForce or they will simply create a new account. You'll receive a lot of complaints from customers informing you they do not know who their account manager. I've been told by customers that Experian and Equifax list who their account manager is when they log into their accounts. A lot of times you'll be sent on a wild goose chase to track down who the actual account manager is. There are many accounts with the same name or a slightly altered name. For example, there will be walmart, WalMart, WALMART, and you will have to figure out which is the most up to date account for the customer. Some account managers flat out ignore calls and emails from their customers which ends up causing more work for you since they'll be calling and emailing whatever number and/or email they can, and you'll team majority of the time receives the brunt of it. Feels less like IT/technical work and more like a call center where your sole objective is to push tickets and direct tickets to the correct location. There will be many tickets you are unable to resolve on your own because you do not have the correct permissions. Unfortunately, this role is the catch all net for when the system, customers, or other TransUnion employees are unsure who to go to for an issue, meaning, you'll also receive a lot of tickets that do not fall into your scope. For example, you'll receive tickets for billing and invoices, account managers not responding to customers, questions about websites/applications you do not know, and more. A lot of the login error tickets could be reduced if TransUnion websites informed the customer what the issue is. For example, instead of the website informing the customer their account has been locked, or they need to perform a password reset, the website will only tell the customer to contact the 1-800 number, which also creates more work for you. There's honestly a lot more wrong with this position that makes you basically feel like you are the bottom of the barrel, but I only have so much energy

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