Stay Away. Layoffs and outsourcing. Return to Office mandate. No bonus/raise. Stressful, under-resourced environment. - Recensione dipendente - Advisor presso TransUnion

2,0
21 mar 2024
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Unlimited PTO (except you can't use it because everyone is constantly overworked due to layoffs and low expectations) Pay is fair with market (except bonuses, which they fail to pay out as promised due to "financial conditions", though that didn't seem to hurt upper level execs from getting their payouts...)

Svantaggi

This place is a disaster. Don't take a position here. If you are reading this because you were offered a role, decline it. If they offer more money, decline it again. First, you probably aren't getting a job offer because they only want to hire people in India (via the GCC) going forward, and any U.S. roles are now mandatory hybrid in-office. Good luck with dealing with getting to the Chicago office 2-3 times a week and working in the hotel conditions. Second, if you do get a role and don't mind going into downtown Chicago a few times a week to an office missing most of your team, they probably promised you a 10% bonus on your compensation. You won't get that. Not happening. You'll get about half, maybe a little more if you impress your manager and they take away some money from the rest of your team to bump your bonus. Either way, you aren't getting that bonus. Also, don't expect a significant raise for quite awhile. 2-3% at most. Even if you work hard and earn a title promotion, you aren't getting a pay increase. Third, the leadership is completely inept and incapable of their jobs. It's a serious mystery how these people got where they are. The leadership has spent years blowing through money and racking up debt to acquire smaller companies/technologies, promising it would lead to growth in existing and new markets/verticals. The actual result of that? 2 rounds of layoffs in 6 months, no bonuses/raises for employees (despite touting good quarterly numbers), forced attrition through RTO, outsourcing every job that isn't bolted down to India, squeezing pennies out of reducing or replacing tech stacks with open source or cheaper products, and overstressed U.S. employees because we have to deal with all of the above. So many critical teams have now been laid off/gutted/offshored that adds piles of work to those remaining. Morale is in the dumpster. No one here is optimistic about the future except the people at the top who are making plenty of money while shedding U.S. jobs and running the place into the ground. The tech keeps getting worse and worse. It's a mess.

Esplora altre recensioni su TransUnion

5,0
18 mar 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

The interview process was very smooth and the recruiter responded back fairly quickly

Svantaggi

After the first assessment, it took some time to hear back from them

3,0
10 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

In your down time, if you're caught up on tickets you can basically do whatever you want granted, you're still attentive to phone calls No overbearing managers checking in on you

Svantaggi

Company feels very disorganized TransUnion uses SalesForce as their main ticketing system, and it is not maintained at all. When a new account manager takes over an account, half the time they do not update who the account manager is in SalesForce or they will simply create a new account. You'll receive a lot of complaints from customers informing you they do not know who their account manager. I've been told by customers that Experian and Equifax list who their account manager is when they log into their accounts. A lot of times you'll be sent on a wild goose chase to track down who the actual account manager is. There are many accounts with the same name or a slightly altered name. For example, there will be walmart, WalMart, WALMART, and you will have to figure out which is the most up to date account for the customer. Some account managers flat out ignore calls and emails from their customers which ends up causing more work for you since they'll be calling and emailing whatever number and/or email they can, and you'll team majority of the time receives the brunt of it. Feels less like IT/technical work and more like a call center where your sole objective is to push tickets and direct tickets to the correct location. There will be many tickets you are unable to resolve on your own because you do not have the correct permissions. Unfortunately, this role is the catch all net for when the system, customers, or other TransUnion employees are unsure who to go to for an issue, meaning, you'll also receive a lot of tickets that do not fall into your scope. For example, you'll receive tickets for billing and invoices, account managers not responding to customers, questions about websites/applications you do not know, and more. A lot of the login error tickets could be reduced if TransUnion websites informed the customer what the issue is. For example, instead of the website informing the customer their account has been locked, or they need to perform a password reset, the website will only tell the customer to contact the 1-800 number, which also creates more work for you. There's honestly a lot more wrong with this position that makes you basically feel like you are the bottom of the barrel, but I only have so much energy

Vedi recensioni per: Utile|Valutazione|Data|Tutto