Strong leadership communication, focus on product quality and brand longevity, quality over quantity, and the culture is truly exceptional and consistent from the store level to HQ.
Svantaggi
When brands are growing there are growing pains, new systems come with systematic challenges, but all of the things that could be Cons are heard and adressed by leadership promptly.
Corporate leadership took away the budget for team building and small snacks. During peak times they have contest to win snacks instead of just doing nice things for the stores. They play favorites instead of rewarding results.