Vantaggi
Company was small and tenacious, supported the employees both in their jobs, resources needed to complete their tasks, and very generous with benefits and bonus system.
Excellent top-down communications and at all levels of management, policies and procedures were very clearly defined and usage of Sharepoint made sharing of documents, procedures, and policies very open-door.
Product offering was simplistic, as the company did not try to do more than they are capable or try to be all things to everyone. Trillion understood it's niche in K-12 eRate marketplace and did a great job supporting its clients and contracts. Customer satisfaction was very high and when mistakes were made accountability and integrity was high so problems were resolved and no fingers were pointed.
It was easy to want to excel at your job and this was due to the pleasureable corporate culture, and a value system which had as one of its tenants to "Have Fun" and we did.
Svantaggi
Company was very lean and lacked overlapping coverage in the field across the US. This placed many employees in a constant 7x24x365 environment without a known support system so it was hard to take vacation and time off and know that you were not putting other employees and your customers in a bind.