not an easy job - Recensione dipendente - Customer Service Advisor presso Trip.com Group

1,0
26 ago 2025
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

monday to friday, multicultural environment, modern office

Svantaggi

the training period is too long and you need to focus a lot to understand all their products. when you have a problem with a customer, it's very difficult to find a team leader to escalate it because they are always busy with something. you also gotta be careful with everything you do or the quality controllers will mark you down and if you make too many mistakes you get penalized.

avatar
Risposta di Trip.com Group
9mo
Thank you for your thoughtful feedback. We're pleased to know you enjoy our multicultural environment and modern office. We hear your concerns about the training process and support accessibility. Our intention is to provide comprehensive training and quality feedback to help everyone deliver excellent service—though we understand it can feel intense at times. We are committed to improving these areas to better support our employees and reduce pressure. We truly value your input and welcome more detailed feedback, if you feel comfortable please reach out to us at EMEA.feedback@trip.com.

Esplora altre recensioni su Trip.com Group

5,0
6 apr 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

- Amazing growing team in the AMERICAS - Great work culture

Svantaggi

- Early stage for some projects

4,0
15 giu 2026
Dipendente anonimo
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

regular wfh is good, and the food is quite deliclious around company.

Svantaggi

lack of clear promotion paths, fast-paced environment.

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