Has been consistent but new CEO is making questionable decisions - Recensione dipendente - ITS presso TruBridge

3,0
24 feb 2023
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Previously was a secure place to work, although many people were severely underpaid. You knew your job was safe and the company performed well financially and never had layoffs. You could really only lose your job for misbehavior or poor performance. Previously there was a lot of potential for upward mobility. Raises and promotions were always possible and you felt like you could really make a career working here. Benefits package is pretty good.

Svantaggi

Rampant underpayment throughout almost all divisions. The company said they would do a review to get people's pay up to industry standard. The review revealed that many people were making less than the 10th percentile for their job. People were excited they would be fixing this. The company decided rather than fix the underpaid salaries, they would restructure everything entirely from the ground up and just change people's job titles to match their existing low pay instead of making their pay match their job titles. The company has been consistently preaching a people first mentality but has been demonstrating the exact opposite. Additionally, one of the pros I mentioned was lots of potential for job growth and upward mobility. You could work here your entire career and move up and up. That has recently changed with the new CEO. Instead of looking for and promoting good talent within the company, we are now almost exclusively filling lucrative positions with external hires. Previously our C suite consisted of all people who had worked at CPSI for decades and worked their way up. They knew the company through and through and earned their way there. Making it possible for others to do the same. We focused on identifying and growing talent inside the company and only went external if we just could not find a suitable person internally, which was rare. This has all changed. Aside from a few remaining exceptions, the entire C suite is now external hires. To make matters worse. Along with the restructuring, the company is now requiring everyone to reapply for their own jobs. But not just that, we will be competing with external hires for that as well. I get that the CEO is trying to make his mark on the company and make things better, but he is doing this at the cost of alienating and insulting all of the hard working and dedicated employees that got the company to where it is today. Making it possible to lose our jobs to an external hire when we have done nothing wrong is just unacceptable.

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5,0
6 mag 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Benefits, remote work, great supervisors.

Svantaggi

None at all. I enjoy it.

1,0
18 mag 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

There really arent any, unfortunately.

Svantaggi

Very low pay No bonuses or raises, ever. Once yearly you get a "cost of living increase" of up to .33 but its not a guarantee. They base it upon work performance with ambiguous stats that management cant tell you how to improve on or explain where the numbers come from. Extreme favoritism All hands meetings only apply to the departments not on the phones. Benefits arent good, cost a fortune and dont cover much. Dental is even worse and covers very little and no major work. Management is beyond hostile and extremely verbally abusive and no one, not even HR, will do anything about it even when multiple people have made complaints with proof. Your job security is frequently threatened over monthly stats with no idea how to improve them, such as the amount of payments collected, but patients refuse to pay. Now they are firing and laying off people so they can move the business overseas while cramming down our throats how happy we should be and excited about the new and upcoming changes. There is zero consistency across the teams except for poor management skills and extreme favoritism. They also have HIPAA violations by a lot of reps and do nothing about it. If the clients knew the real truth about things patients are told the company would be out of business. There are so many other issues that make this company terrible but not worth wasting more time on them.

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