Questionable ethics - Recensione dipendente - Call Center Representative presso Truist

Great team and company culture. A lot of resources to support employees to grow.

It can be short-staffed and overwhelming sometimes.

A few of my teammates will be my friends for life.

Training is often outdated and does not prepare you for your role. They constantly talk about being able to transfer and or be promoted yet it’s just a ploy to keep you. If you have an emergency and need to relocate there aren’t any placement benefits so essentially you must try your best to find a job on your own. Not to mention there is no guarantee you will be selected. You interview like an external candidate and the interview questions do not necessarily align with the actual position. There’s no way to prepare for interviews either due to the vague copy and paste job description. Unattainable metrics imposed after poor training and no way to dispute surveys.