10 nov 2017
Risposta di Trumaker
8yThank you for posting your feelings and thoughts about the role. I wanted to offer my response as the founder and CEO. Words like this are hard to read, especially since we’ve only strived to build a great business over the last five years - one that provides a great value to customers and also a fulfilling experience to the people who work at Trumaker.
Reading this review, I can’t help but be disappointed that you feel this way and have had such a poor experience with us. We work hard to make this not the case, and I’ve personally spoken with every employee over these past months to get direct feedback on what we are doing right and what needs improvement. And we look hard at how we are communicating the roles within our company, so that we are hiring people who will enjoy and succeed in their roles.
Over this past year, we’ve transitioned the Outfitter role from a full-commission one to a fully employed role with a base salary, performance bonuses, and benefits. As a sales role, we do expect our outfitters to build a book of clients; though existing clients and company leads provided, as well as through their own networking efforts. In fact, we look to clearly communicate this so that we hire candidates who will be successful in the role.
Something of great concern is your point about how a female outfitter is encouraged to portray herself to clients unprofessionally. From day one we’ve been passionate about our Outfitters being respected as professionals for the value they provide to clients. It’s absolutely unacceptable that you were coached differently, and I apologize that this occurred. We have since done a review of the matter and feel that we’ve rectified the issue. As a company primarily made up of women, (including half our executive team) mutual respect matters to us - a lot.
Again, I care about your experience, and even though you’ve chosen to move on, my line is open to talk more or be helpful in anyway I can. Feel free to email me at (mark@trumaker.com) anytime.