This place acts and function more like a heavy corporate than a startup, with one caveat they took the corporate bad side; politics, favoritism, group conforming and left out the good side of corporate: process, cadence and tech leadership.
Tulip tech leadership is not existent, the company is divided to three or four different software development entities with competing priorities and conflicting incentives and harrowing lack of accountability. The tech stack is a mess, from an inherited DB to multiple middle layer APIs, to a mess of customized and "split" apps on the iOS front end. Languages used are php, go, jscript and Obj-C/Swift however, no clear direction or intent to have a proper high level architecture or design decisions or any technical guidance. They treat every new features as a POC and let their customers do QA for them. Code quality is horrible, with most of the code written by coops or outsourced contractors, no unit-testing, no documentation, no architecture design, nothing, just up to the dev to do whatever they want.
Culture is toxic and heavily skewed towards "Favorites and being on the good side of your manager or the higher-ups". they do not allow or entertain any different or opposing opinion, not a healthy environment for a constructive discussion around the problems they are facing, which are a lot of critical problems for a startup of this size. Also, do not even dare to ask about the company strategy. Anyone who deviates from the "drawn" role for them is labeled as a negative person, not a team player and will be booted out of the door at the earliest opportunity.
Not surprisingly customers are furious with the company, and the management approach to this is to prepare "escape goats" for each customer failure and fire them to show their customers that they are "acting".
Very very poor strategic direction for the company, no clear strategy on which customers to attract, what markets to compete in, product offering or anything, this is on the CEO shoulder, who seems out of his place when faced with these challenges. He is a good "techie" but not a good CEO.
