Vantaggi
If you need to get a foot in the industry and get your licenses, this may be a good first step.
Svantaggi
Depending on what team you get put on, who your manager is etc, you may have a different experience, but in general there is a crushing case load and high stress and low pay. No one can keep up with the volume of work, which causes tons of mistakes to clients and tons of complaints coming in your phone and inbox. You'll get yelled at daily, spend tons of time filing complaints, and there is no support to find answers. They promised a structured training class, but there was basically no training. There's an impossible maze of policies and procedures to navigate through, managers don't have answers to the complicated issues that come up all day, you're left for yourself trying skype co workers to find a half way right answer to anything. If you genuinely care about giving good service to clients, you will find this place absolutely frustrating.