Foundation Issues - Recensione dipendente - Contact Center Representative presso UCHealth

2,0
13 nov 2023
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Work-life balance is alright considering you don't have to think about work outside of work.

Svantaggi

UCHealth does the bare minimum for employees and they have unrealistic expectations. The worst of their policies includes the PTO policy for representatives - time off for Federal Holidays comes out of employees personal PTO bank, time is not granted for required holidays off. Additionally representatives are expected to find impossible solutions for patients and are expected to be verbal punching bags when no solutions can be found, this includes scheduling solutions, medications, referrals, and many more.

Esplora altre recensioni su UCHealth

5,0
4 mag 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Supportive company. Great educators. Great coworkers on the floor I worked on. Felt safe, and up to date on current practice.

Svantaggi

Lack of techs. High turnover.

1
2,0
20 mag 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

High Acuity patients Maintain Skillset Job security

Svantaggi

Too many patients in a day and not enough time to spend with them. Minimal admin time to manage InBasket and patient needs. Frequently need to juggle a full and complex patient schedule with urgent test results and care coordination. Have to use personal PTO to cover holidays and any time the clinic is closed due to circumstances outside of our control. (weather, power outages, etc) Annual performance Bonuses are now being determined by online patient feedback scores.

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