Vantaggi
- Great training and great learning opportunity - Good benefits, decent wages -Weekly pay - Opportunity for promotion* - Work/life balance The training program at UPS is world class. The company invests a ton of money into the training (your benefits start pretty much immediately, you're paid well during training, 4-7 weeks of actual training depending on the flavor at the time). The Sales Academy is mostly a classroom setting, and the much of the training is highly applicable to sales in general (i.e. Situational Sales Negotiations, CRM technology, etc). This is a great place to grow your business acumen very quickly. The health insurance is fantastic and the base pay is decent (see below for comments on commission). At the specialist level, you are paid weekly, which is nice. Think of this as a sales job with training wheels. If you're new to sales or the corporate environment, it's really hard to get fired due to lack of performance. If you ask for help, you will usually get help. Right now, there is a lot of room for advancement. It's probably not going to be in less than a year (like I was told), but after 1-2+ years there is room for advancement. Depending on the team you are put on (which is totally luck of the draw) there is great mentorship available. I have personally been able to develop my own leadership and public speaking skills because my coach has made it a point to find out how I want to develop as a professional. I am directly surrounded by strong leaders that give me the room and guidance for growth. SO MUCH of your experience at UPS has to do with your manager. Finally, there is a lot of stability in UPS. It is an S & P 100 company that has been around for over 110 years and in a world where B2C commerce is expected to grow 50% by 2020, you can feel confident that UPS is going to continue to be solid for the foreseeable future.
Svantaggi
- Misleading on commission and PTO in the job offer - Difficult commission structure - Constantly moving target goals - The environment feels like a call center - Stagnant corporate culture - That other person wasn't joking, you really do sit in a cubicle and get fat I was made a lot of promises that weren't completely true when offering me the job. I was told I would have the opportunity to be promoted within 3-6 months of starting the job, which was not even remotely accurate. I was also told there were two weeks of paid vacation in the first year, but vacation time is actually pro-rated after your 6-month probationary period. Finally, I was told my target commission would be $12k - $15k per year, which is wildly inaccurate. This is a good opportunity, but it's not everything they promise it will be. This is my biggest issue with UPS - I feel it is at best unethical and at worst potentially illegal to be so misleading in a job offer. Don't let HR fool you into thinking they are hiring because there is so much promotion. There is high turnover for many reasons: culture, feeling underappreciated, higher paying equivalent positions elsewhere). The commission pay structure changes every year making it difficult to understand and achieve. As I write this I know that my SIP (commission) will change in January, so the next sentence may not even be true in a month. The commission is currently based off of the performance of your territory compared to last year. This structure means that you have to reel in a whale to affect your pay. Additionally, commission is only paid out quarterly. The environment can be very high-stress. There are high expectations and the target is constantly moving, making it difficult to achieve. ***Management gets commission based on your performance and management gets a $$$ bonus when you are promoted within business development***. Because of this, management is very resistant to people entering into other divisions (such as operations or finance). The culture in Inside Sales is beyond out-dated. From the dress code to the way people interact, a lot of policies would be better suited at a sock hop than a modern place of business. Finally: this is corporate America. There is a hierarchy. Sometimes your boss yells at you simply because they got yelled at. A lot of initiatives don't make sense. A lot of things, in general, don't make sense. You are 1 out of 450,000 employees. Being mediocre and doing things their way is the key to success. Overall, this is a decent job, especially for new graduates. I would not suggest staying in this position long-term, but I personally feel that I have learned a lot. UPS is a solid company and there is room for growth. Modulate your expectations, learn how to speak corporate UPSese and move on to bigger and better things.