Decent pay but heavy micromanagement and pressure - Recensione dipendente - Member Service Representative presso USAA

2,0
8 apr 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Pay is decent Hire without experience Benefits

Svantaggi

Micro management Focus on turning every service call into a sales call Overly scripted "call flow" Frontline employees are expendable Lack of availability for PTO when needed

Esplora altre recensioni su USAA

5,0
4 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

I really enjoy the people I work with and it’s a great company.

Svantaggi

There not any cons it’s like any other job.

5,0
8 mag 2015
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Life work balance, great benefit package and nice colleagues. The goal of the company is providing the best service to its members. So, they treat employees the best to encourage them to do the same for members.

Svantaggi

Slow IT support, limited interactions with industry. Banking business is not as mature as insurance.

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