Unrealistic metrics and workload - Recensione dipendente - Property Claims Adjuster presso USAA

2,0
17 mag 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Holiday and annual bonuses, PTO, 401k match

Svantaggi

Workload is unmanageable, and the metrics are unreasonable. They will hold you accountable for answering calls and returning voicemail messages within 4 hours even when you're on PTO or calls come in after your shift has ended, It's completely unreasonable. The entire claims department has gone downhill over the past 2 years. It's really sad because USAA was once a great place to work. The claims department is now just a toxic work environment.

Esplora altre recensioni su USAA

5,0
16 feb 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Great culture with a value driven culture. Was given autonomy to drive processes and steer the implemenation journey's for the teams I was responsible for

Svantaggi

Given it is a large organization, there was some challenges in getting time with some teams with whom we my main teams had dependencies.

5,0
8 mag 2015
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Life work balance, great benefit package and nice colleagues. The goal of the company is providing the best service to its members. So, they treat employees the best to encourage them to do the same for members.

Svantaggi

Slow IT support, limited interactions with industry. Banking business is not as mature as insurance.

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