Call center robot - Recensione dipendente - Collector presso USAA

The culture is a sterile, plastic, over-polished, fake environment of FOX News zombies and wannabe patriots all pretending to have drank the company Kool aid. It's a high pressure call center environment where strict adherence to metrics, scripts and policies are enforced by constant monitoring. Any slight deviation from their recipe is cause for immediate counseling. All of which trainers and managers couldn't actually do themselves if they were in in the same position. You are expected to be logged in/out to your phone system within 59 seconds for start, end and breaks or you are questioned and counseled. You are on a relentless autodialer for 8 to 12 hours a day where your call handling time is expected to be 3 minutes or less, or you are counseled. Your ears will hurt to the slightest touch from wearing a headset and you will be stressed about the cult-like attitudes as they pretend to be passive about systematically firing your co-workers. They have a saying, "Do the right thing because it's the right thing to do." However, I've been asked to do collections calls on members of the armed forces on Thanksgiving Day which really isn't the right thing to do despite their justifications and it was a sad and horrifying experience. This is a company gone cult. The only thing missing is a chapel and an armory, but I'm sure they thought about it a few times.