Vantaggi
Regardless of your political beliefs, it's hard not to appreciate the type of customers we serve - the military community and their families. And everyone needs financial services and insurance, so why not here? We went through some tough years but are coming out of them with really engaged senior leadership - especially the CEO - and very smart business decisions and financial stability. That's huge in this time of financial insecurity by many companies. Also, the benefits packaged is unmatched in San Antonio for non-executives. And our frontline employees are really dedicated, and find a way to provide great customer service, even with some of the obstacles in their way. There is no perfect or promised job, but this one has come close to the mark for me and my career.
Svantaggi
Like most larger companies, there is an element of bureacracy and slow decision-making that can be frustrating. There seems to be such an unnatural objection to returning to some of the great cultural attributes - like a four-day work week - that some of the individual discussions and flexiblity to meet individual employee's needs are limited. Also, like most call centers, there are limits to how much flexibility can be offered in work schedules.