Never work for this place! - Recensione dipendente - Customer Service Representative presso USAA

1,0
20 nov 2020
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

They do have really great benefits that’s about it.

Svantaggi

This company from day one was a complete disaster. When I got hired I was told I would be in Insurance with Saturday and Sundays off to walk in and be working for banking and I did not agree to that but stuck with it bc I wanted to work for the company. To continue my training was all out dated videos and of course that made the job even harder. I got put on a team with 18 people who started with me and within a year we were left with 4 people bc the a manger that we had was very very aggressive and would harass us every single day making the job unbearable to work for. I went up the chain of command to see if I could maybe be changed teams to be told I need to work things out with my current manager (supervisor). I ended up in counseling and on anxiety meds bc of the job and my manager. This place will drive you absolutely insane. I have worked in other call centers and have never in my life experienced any of these problems in the past. I do not recommend anyone to work for this place at all

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5,0
13 apr 2026
Dipendente anonimo
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

The pay, Benefits, and Culture were the best

Svantaggi

Micromanaging supervisor, depending on who your supervisor is.

2
5,0
8 mag 2015
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Life work balance, great benefit package and nice colleagues. The goal of the company is providing the best service to its members. So, they treat employees the best to encourage them to do the same for members.

Svantaggi

Slow IT support, limited interactions with industry. Banking business is not as mature as insurance.

297
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