USAA only cares about profits, not its employees - Recensione dipendente - Claims Adjuster presso USAA

This is a terrible place to work. It’s a call center with back to back to back to back calls. They expect you to take calls nonstop all day but also assume you can actually work your inventory and make outgoing calls simultaneously. If you are not available to take incoming calls for three minutes your manager IMs you about it. Way too micromanaged. They have so many unrealistic metrics that no adjuster can live up to. Their processes and procedures are awful which contributes to everyone getting more and more behind and that results in poor customer service and employee burn out. The claims departed is severely understaffed and upper management doesn’t care. They don’t care about their employees mental health or the unfair working conditions. No opportunity for advancement AT ALL. I’m actually disgusted with this company and am resigning.