Fed up - Recensione dipendente - Casualty Claims Adjuster presso USAA

Executives, CEO, board of directors tone deaf, money hungry ( for themselves only )and indifferent to the rank and file frontline staff. They do not listen at all to what we are telling them is going on in claims as far as workloads, morale, customer complaints, inefficient computer programs..Instead they up the ante and micromanage us to death with increased tasks and phone monitoring that borders on a hostile work environment. Pay increases are laughable ( if you get any at all), bonuses have decreased and they appear to be now targeting older workers to get them to quit.