A mixed bag - Recensione dipendente - Retail Wireless Consultant presso UScellular

Micromanagement...so much of it. At one point we were required to photocopy our records of customer interactions and hand them in like school children. And questioning these kinds of procedures leads to disciplinary action. In a word, management is ineffective. Most of them seem to be inexperienced managers. Those who aren't are few and far between. The feedback model at US Cellular is an immediate one. For ex, you go through a customer interaction and right after it happens, you get feedback on it. Don't bother asking for clarification on these sessions.