Vantaggi
Decent pay and benefits at the beginning
Svantaggi
Toxic work culture due to inept leaders who micromanage (directors who appoint managers bypassing senior managers, VPs who focus on approving CX initiatives and hire sycophants instead of doing financial modeling to simulate best case scenarios for the business, leaders who say yes to client KPI and operational demands without understanding the cost/manpower involved and whether requests are in-scope, blames middle managers and support for signing laughable contracts). So much pay disputes and pay erratic and often credited towards the end of the day. HR teams take forever to respond with five or more follow-ups more of a norm than an exception. Lots of job postings but don't expect security. They had two restructurings last year with the last one removing majority of the client services teams. The latest one got rid of quality, training and other support teams as they expect operations who can barely meet targets support everything. This speaks to just how inept their executives are.