Vantaggi
Everyone up to the support team leads are some of the nicest kindest folks you'll ever meet. Agents support each other* and leads will always listen without judgement when you need to vent. Support work is rewarding and you have the chance to help unhappy people have fun again. It can be an opportunity to have a fleeting positive moment with someone who might not have another that day. There are vital skills and strategies that can be picked up and refined on the job, especially for anyone who does not have retail and/or food service experience and has no desire to work in those industries. Learn what you can and leave before you get attached. "It's not a job at Target." There are worse ways to learn the skills and make connections. When you want to feel human again, you can leave.
Svantaggi
You aren't a person, you're not a support robot, you're barely even a number. What you are is your contribution to whether a bunch a bunch of numbers line up with projections. You will be told that you should put the needs of the players first and foremost and then you will be paid less and informed you are leaving money on the table if you do not rush through the work, pushing as much of it off on your coworkers as possible. You will be rushed through training and seldom to never receive any further training. You will be expected to know how to do everything very quickly. You will watch in horror as departments are outsourced to undertrained workers and your clients suffer. You will bear the brunt of these frustrations with next to nothing to show for it while working for one of the most profitable companies on the planet. You will not share in the profits as a support worker. "It's not a job at Target" was actually said to us in a briefing.