I’ve worked in customer service for 10+ years and by far the worst company to work for. They don’t value their employees.
*Hired as part-time, but you’ll work 5-6 days a week. Working full-time hours but not getting full-time benefits.
*Low starting wage and no raises.
*Supervisor pay is low and are still kept at “part-time” with full-time responsibilities, but again without the benefits.
*Can be mandatory called in on your days off or get written up if you refuse to come in on your day off.
*Have classes or a second job? You’ll be forced to miss them if you’re asked to stay an extra shift because someone called out or you’ll get written up.
*You get 1 PTO hour for every 30 hours worked. PTO is both sick and holiday pay. Terrible.
*No one is able to use their flight benefits because they work so much again as PART-TIME.
*You are responsible for coverage of your shifts when you take vacation days even if it’s PTO days. Non-PTO days off are frowned upon.
*Zero work life balance
*Training is very hands off and not accommodating. You sit in the break room with everyone and can barely hear training videos. No headphones provided or appropriate seating.
*Management has been known to be retaliatory if you transfer to another airline by withholding badge.
*Turn over rate for employees is high.
