Culture needs a lot of work - Recensione dipendente - Dipendente anonimo presso Up Learn

Hi - this is the founder and CEO of Up Learn. Thank you for your review. I’m so pleased to hear about the positives you’ve mentioned about the smart and caring people at Up Learn and of course completely agree with you! 🙌 At Up Learn we have an external mission: to create the most effective learning experiences in the world. And we have an internal mission: to make Up Learn one of the best places to work in the world. So it’s always great to hear when there is an aspect of this latter goal that people feel we are really succeeding at :) Thank you as well for your thoughts on the culture and communication at Up Learn. Since you wrote this, we have massively improved communication and transparency, specifically with the introduction of a monthly all-hands meeting presented by the leadership team, which has received great feedback so far. We have also introduced an eNPS survey every 6 months where we gather feedback from across the company on what we can be doing better on as a company. We then share the findings in our all-hands, and communicate what actions we are taking off the back of it. We’ve done 3 of these now and I’m delighted that our eNPS score has increased massively since we started! With regards to people leaving the company, we previously lacked a consistent process for communicating with the team when someone is leaving - so different managers did do different things for this. However, we introduced a new process last year and this has been followed 100% any time someone has left Up Learn since then - which means everyone in the company is aware of any leavers and has some context around it (agreed by the leaver and their manager). With regard to managers’ experience: we saw some very fast promotions as our team grew super quickly. We are extremely passionate about ensuring all managers are fully trained to support and develop their employees with the utmost respect, empathy, kindness and fun! We’ve launched a Management Working Group who have developed and delivered multiple training sessions for managers at Up Learn, as well as looking at the results from our regular manager surveys across the company to see where direct reports feel our managers have the most room for improvement. Regarding pay, we have taken multiple measures recently to permanently resolve this. Specifically, we benchmarked salaries of every single team member against market rates for their role and responsibilities, and invested in adjustments to make sure that everyone was being paid competitively. Secondly, we updated our annual salary review process to incorporate market rate benchmarking, so that we always remain competitive with salaries. I’m delighted to have heard from so many team members that this has turned one of our ‘weak spots’ in employee experience into a real strength. Up Learn has progressed and grown so much since you wrote this review, with us serving more students each year than ever before, and with our employee experience being better than ever. If there is anything that we can do to improve the employee experience for you, we’d really love to hear from you, so that we can fix it for you, or if not for you, then for others who work at Up Learn now or in the future - so please get in touch with us at people@uplearn.co.uk. Thanks again and I wish you all the best!