Upclick has a very good company culture - Recensione dipendente - Marketing Coordinator presso UpClick

1.) Free Bagels 2.) Flexible Hours Overall people are nice and easygoing

1.) Questionable Business Plan: Upclick's primary payment processing structure is frowned upon by Visa and Mastercard, who are kind of two major players in the payment processing industry. Keep in mind that the payment processing industry is fairly new and rapidly growing (therefore regulation is slow to develop) While I would never go so far as to say what they do is illegal, I will say that they can easily take advantage of this "gray area." 2.) Negative Reputation: There have been a few negative articles written about the CEOs and their involvement in the music sharing business (think of the days of Kazaa and Napster), the porn industry, etc. Granted, I've been told it was written by an ex-partner driven by revenge. However, the fact that someone would go out of their way to write this is already a bad reflection of the company (search Upclick paymentbandits.blogspot) 3.) Call center: While not everyone has to deal with the call center, it is a substantial part of Upclick's revenue. I personally just don't like the tech-support/call center industry and find it a place where a lot of agents can swindle/con naive customers. 3.) Lack of structure: Meetings tend to run late/delayed before they even start or even start at 5 right before you need to leave. 4.) Emphasis on generating profits over reputation/success

- Friendly supervisors and employees - Flexible in the way you want to solve user problems - Free bagels every other day and cheap vending machine

- Focused too much on the call time and not as much on customer service - Basic rules such as leaving comments in customer file not enforced enough. A lot of times I would get to a file and see someone accessed it but wouldn't leave any notes