Vantaggi
Working from home; predictable workday and outcomes; very easy job to do. Within a week of working, I was a top scorer in my department, had I been more cynical and desperate, I would have stayed on to become yet another uncaring manager. The job is laughably easy in terms of what needs to be learned and done. However, the expectations are such that even doing an excellent job will leave you feeling drained and not-good-enough.
Svantaggi
Employees are expected to comply and thank managers for being rude and careless. Your schedule can change within less than a 12 hour notice. Your ranking will always be thrown in your face. Working from home your camera is made to always be on during the workday, your every second in the day tracked to ensure maximal benefits from you, and you will be texted by managers asking you to do overtime at all hours of the day and night. This is a workplace that looks to make you feel like you're always one mistake away from being fired. And they will joke about firing you ('promoting you to customer') by your first day of training. They will ask you to pay out of pocket to get a better computer system even if they hired you with the one you already have. Your temp agency will send you a contract to sign, saying they will reimburse a part of your new computer system but then it belongs to them, so you end up gifting the temp agency because they will never reimburse you the actual full amount only a partial cap. The whole entreprise from recruitment onwards seems like a Ponzi scheme to get as much out of employees possible before they burn out. No amount of work from home comfort is worth the dehumanizing that employees go through.