Vantaggi
Immediate 'down-tools' at 5.30! Clockwatchers' paradise. Free cake when it's someone's birthday (but you have to clap and look silly ... sorry, happy). Free certificates to put on your desk showing how long you have worked there (in nice, tasteful, brown wooden frames). If you manage to get to the toilets early in the morning you won't have to put up with the dirty poohs left unflushed later on in the day. Free sweeties distributed with the monthly newsletter (they really do think they are employing kiddiewinks). Local company, easy travel. Money off utility bills at Christmas time. OK to put up with until something better comes along. Moving to new building soon (next to a KFC and nearer to Asda - the staff canteen is horrible so this is a big plus).
Svantaggi
Too clicky - newcomers do not fit in. Managers can get six smoking breaks in a day which is impossible for lowly mortals. Advisers keep getting blamed for glitches in the system where you need to set something up but the billing software won't allow you to fix the problem. You're supposed to be friendly and helpful but if a Customer talks too long it's your fault and you get told off because your stats aren't good. They want you to push promotional stuff but then blame you for giving too much free stuff away. They want you to push online paperless billing but then tell you off for doing it too much if Customers complain. Told off for being one minute late (9.01) but then had to sit listening to manager spending nearly an hour talking about menu options for Christmas party. If you get to be a manager its OK but I know people who have been there over 20 years and still work as Advisers. Only allowed an hour off for doctors but my doctor doesn't open till 9.30 so its difficult for me to get there for 10.00,