Live by your motto, "where your pet's health is our top priority and excellent service is our goal." It's gone. - Recensione dipendente - Hospital Manager presso VCA

2,0
6 mag 2009
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

VCA is very organized in regards to forms, systems, support staff at the corporate level, and reports. When the hospital I worked for was originally purchased by VCA, they provided us with educational tools, allowed us to go to conferences and leadership programs, and left us to maintain our "personality" within our hospital.

Svantaggi

In the past couple of years, VCA has been more focused on profit rather than medicine. I know that a business must be profitable to stay open, and our particular hospital was profitable, but it was never enough. They began trimming services, charging more (automatic 6-7%) regardless of staff changes and doctor capability. They preach service, but continually cut staff, cut programs, and expect the staff to remain dedicated and professional. Mid-level management (regional level) show very little support or appreciation for a job done well.

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5,0
8 mag 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Small animal, exotics, free care to wildlife, opportunities to work with zoo animals. Internal promotions to change all management has made the work environment very positive. Boarding facilities. Opportunity for certifying for internal crematory.

Svantaggi

Pay rate less than expected for experience level. Corporate in California has increased prices every year that is causing all of my friends and family to change vets. With our rural area and low average income, pets are getting euthanized instead of having testing and treatment. Staff should have more discounts for employee pets.

4,0
12 giu 2026
Dipendente anonimo
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

This company offers many opportunities for doctors and techs to grow in their careers. They provide tons of support and they've been making HUGE changes to veterinary medicine on a whole. I have never known another company to offer so many benefits and perks for staff (especially techs), and they're even making lots of effort to invest in the veterinary receptionists-the front line associates of the hospital. They're also making great strides to acknowledge some of the feedback we've had for many years. They're savvy and smart, making business decisions that build on a company that will be around a long time (and has.)

Svantaggi

There have been times where transparency and communication are lacking, and sometimes to the point where hospital-level employees feel left out or unheard. Some bigger topics like onboarding and navigating what support comes from where could be more clear. It feels like they've been fusing on new concepts/policies/features to the company, making it feel like a clunky machine rather than building something new and streamlined. Maybe it's in the works, but how do we know down here?

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Risposta di VCA
5d
Thank you for sharing such thoughtful feedback. We’re glad to hear you’ve experienced strong support, growth opportunities, and benefits across our teams. We also recognize how important clear communication and connection are, especially as we continue to evolve. We’re creating more opportunities for open dialogue through listening sessions and bringing leaders closer to our hospital teams to better understand their day‑to‑day experiences and offer meaningful support. We’re also continuing to invest in leadership and communication training to strengthen consistency across our hospitals. Your insights help guide this work, and we appreciate all that you do for your teams and patients.
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