Vantaggi
Pros: this is the only company I’ve worked for that offered 100% coverage on medical, dental, and vision for the employee and family. The job itself was very easy. Very low-volume call center environment. Great position to work when you’re taking online classes, and education was encouraged because the 12-hour shifts with barely anything to do will make you tear your hair out if you don’t make yourself busy.
Svantaggi
Cons: I think it speaks volumes about the integrity of the company that after several recent one-star reviews, someone in talent acquisition felt the need to inflate the reviews by adding their glowing experience with the company. It must be because the role is still open and they’re trying to fill it. Beware companies that inflate reviews just to hang onto their mediocre ratings. And beware the companies who will report reviews to get them taken down any way they can. It’s been several weeks and I feel like I’m removed enough to make a solid conclusion on the review of this company. Ultimately, it was a culture shock working here. I don’t have a background in the military, and I was pretty obviously the “odd man out” from the start. Most of the team was pretty easy to get along with and there was a diverse group of personalities, but all in all it wasn’t hard to navigate. A lot of the company is on a “need to know” basis, which is fine, I didn’t feel the need to ask a lot of questions about what the company did, even though instinctually it didn’t feel like I had a good understanding of the purpose of the commercial side of the company. I feel like it was often hard to pull myself away from my own department to interact with other departments, mostly because a lot of the company was able to work from home. The majority of the ops role could be completed remotely, but a lot of money was invested in the SCIF that it needed to be manned at all times. To paint the picture for you, it was essentially a refrigerator with TVs showing Fox News for 24 hours a day. It was you and one or two other shift partners for 12 hours a day. Sometimes your shift partner was great and sometimes you get stuck with the chatty one with really strong opinions and an overinflated ego and a tendency to bend the truth. I let a lot of stuff roll off my back because I was getting paid and the schedule wasn’t too terrible. The manager who hired me was impressed with how quickly I caught onto the training, and consistently had me as the primary contact for some projects and allowed me to lead some meetings when she was not available. I felt really confident with her training and I was eager to grow in my role and explore other roles in the company that I might grow into. She even said that it’s not uncommon that ops specialists move laterally into other departments. That could be the reason why there was such a revolving door in that department. It was clear that the team respected her as a leader and she could get stuff done quickly and efficiently. A month after I started, she announced that she was leaving, and I think that was the tipping point. After she left, two senior members were appointed as Team Lead, though they were kind of thrust into that position with very little details given about the role and they had their concerns about the few details given. The new manager barely knew anything about the processes and wasn’t being trained well by the outgoing manager. I was only there for about a week with the new manager. After a conflict I had with my shift partner, the executive team (who was hardly visible) stepped in to “smooth things over”. They inauthentically listened to my side of the story and gave some diatribes about there being past conflicts that were “physical altercations” in the same department and how they try to “nip conflicts in the bud” so it doesn’t get to that level. The conflict being that I voiced my boundary of not being disrespected after my shift partner gave me the silent treatment for a week and he retaliated and reported me. I feel as though they didn’t take my experience into consideration nor did they handle the conflict to a reasonable resolution. Had they done an investigation or questioned others on the team, they would have vouched for my character and revealed their issues with my shift partner. They simply cut out the liability and let me go with no warning. Because heaven forbid someone hold a professional boundary in this company.
