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A great place to work - Recensione dipendente - Technical Support Manager presso VMware

4,0
14 feb 2016
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Great people and culture, amazing products, unmatched benefits. My time at VMware was some of the best in my working career, despite the high workload and stress.

Svantaggi

Uncertainty due to the pending deal with Dell. Very high workload for front line technical support staff, creating high stress for all GSS staff and managers. Managers and senior managers being tasked to answer support calls. Customer escalations are rampant. Managers and staff are recognized and rewarded for "handling" customer escalations, but no recognition is provided for taking actions which avoid an escalation.

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5,0
24 apr 2025
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Great manager, fabulous team and company.

Svantaggi

We got laid off due to a company acquisition.

5,0
24 giu 2019
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

VMware is a big company but in many ways had a startup vibe. That was great because the resources and infrastructure of a big company were there, but it gave most people I worked with freedom to work on many projects, influence, move around, and contribute in many ways. Plus, many things moved faster than they might at other companies of the same size. Perks were really great including bonuses, events on the campus, opportunities, etc.

Svantaggi

The biggest con is the annual layoff. During most of the years I was there, we were growing like crazy, beating expectations, gaining in stock price, etc. It was always positive and upward. However, every single January, it was known that there would be a round of layoffs, even when all numbers were looking great as they almost always were. Management called it restructuring. But, over the years, some really good people were let go for no apparent reason. Then to add insult to injury, a week or two later, there would be a company quarterly meeting discussing how VMware was doing so well and is still hiring, but they had to make some changes. It always felt dishonest and the sympathy for those let go came across as disingenuous.

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