Awful place to work for a lot of reasons - Recensione dipendente - Call Center Representative presso VRI

I worked there for 8 months. In that time I was the highest rated employee for overall metrics including call volume for 2 of those months and was top 10 every single other month. I took every single holiday, and covered extra shifts. When my brother was coming into town 2 weeks after the fourth of July I was denied time off to see him. They give you PTO, but actually using it? HR will deny your request off for pretty much anything. Even if your brother is coming in town while on leave, and you haven't seen him in 2 years while he's off fighting for this country. $15/hr is a joke too. I got to listen to an old man shoot himself during a call and his wife found the body. I got to listen helplessly to domestic violence calls. Yes the work is rewarding in and of itself and I did make a difference while working there, but goddamn what a joke of a salary. For the stress and mental anguish that the job itself puts on you, then horrible management piles on after. QA exists only to provide an excuse to fire anyone. Despite being in the top 5% by metrics, and frankly being amazing at my job, QA would always find a way to degrade you as a human being. My favorite being two identical calls where I followed the script exactly the same with no deviation being rated in two different ways. When I asked for clarification I was brushed off. The positive reviews are fake. This place grinds through new hires. It's amazing anyone in the area is still willing to work for them tbh. Let's not forget how nasty the call center is. The rugs needed replaced 10 years ago, whole place could use a layer of paint and bleaching. I think rotting carpet is the dominant small of the place tbh. Advancement is not going to happen there. No matter how well you perform, you will never be moved up. They will hire someone outside the company, and never, ever promote from within.